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IT Service Management (ITSM) speelt een cruciale rol in moderne organisaties en ITIL (Information Technology Infrastructure Library) is de meest gebruikte best practice om IT-diensten efficiënt en klantgericht te beheren. ITIL biedt een gestructureerde aanpak voor het leveren, ondersteunen en continu verbeteren van IT-diensten, dat bijdraagt aan zakelijk succes.
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