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PECB is een toonaangevende certificeringsinstantie die zich richt op het bevorderen van digitaal vertrouwen door middel van uitgebreide opleidings-, certificerings- en certificeringsprogramma's in verschillende disciplines. Zij stellen professionals in staat om hun competenties op het gebied van digitale beveiliging en andere expertisegebieden te ontwikkelen en aan te tonen door certificeringsprogramma's van wereldklasse aan te bieden die voldoen aan internationaal erkende normen.

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JaHou biedt maatwerk communicatietrainingen voor IT-professionals. De trainingen variëren van presentatietechnieken, assertiviteit en teamontwikkeling tot intakegesprekken, schrijfvaardigheid en timemanagement.
Centraal staat altijd praktische toepasbaarheid, motivatie en herhaling om echt gedragsverandering te realiseren.

Geleid door ervaren trainers richten wij op communicatietraining en persoonlijke begeleiding voor ICT’ers. De trainingen richten zich op soft skills zoals mondelinge en schriftelijke communicatie, weerstandsmanagement, presentatie en gedragsverandering — altijd ingebed in praktische context en herhaling voor duurzaam effect.

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Communicatietraining voor ICT professionals
Gericht op vaardigheden zoals:
• Doorvraagtechnieken
• Omgaan met weerstand
• Lichaamstaal
• Telefoonetiquette

Presentatietraining voor ICT’ers
Leren inspirerende presentaties te geven die blijven hangen bij het publiek.

ICT schrijfvaardigheid
Schrijven van adviezen, site surveys, offertes en ontwerpen die helder en prettig leesbaar zijn.

ICT doorvraagtraining
Technieken om écht de kern van een probleem te achterhalen via gerichte vragen.

ICT time management
Effectiever omgaan met stress, prioriteren en plannen in drukke situaties.

ICT assertiviteitstraining
Grenzen leren aangeven, met behoud van respect voor anderen.

Training klantgerichtheid voor ICT’ers
Inzicht in klantgedrag en empathisch communiceren, zodat klanten zich gehoord voelen.

Feedback geven voor ICT’ers
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Uitleggen van vakjargon en technische context aan niet-technische collega’s of klanten.

ICT-intakegesprekken training
Voor ICT’ers in detachering: hoe jezelf overtuigend presenteren in intakegesprekken met krachtige non-verbale communicatie, standaard antwoordscripts, voorbereiding en initiatief tonen. Maatwerk naar inhoud en duur.

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The Impact of AI on the Future Job Market: Understanding the Changes

The rise of artificial intelligence (AI) is transforming how businesses operate and how we live. While AI offers exciting possibilities for increased efficiency and innovation, it also raises concerns about its effect on employment. This article examines the data-driven insights into how AI is reshaping the job market, highlighting both the potential challenges and emerging opportunities. 

Jobs Facing Potential Changes Due to AI Automation

AI’s ability to automate tasks across various industries is leading to significant shifts in job demands. Roles involving routine, repetitive tasks, and those heavily dependent on data analysis are particularly vulnerable to automation.

The Impact of AI on the Future Job Market

World Economic Forum (WEF):

The “Future of Jobs Report 2023” predicts that by 2027, 83 million jobs may be displaced by AI and automation, while 69 million new jobs will be created. This suggests a net loss of 14 million jobs.

The report identifies clerical and administrative roles, such as data entry clerks, administrative secretaries, and accounting clerks, as experiencing the fastest decline.

https://www.weforum.org/publications/the-future-of-jobs-report-2025/digest/

Bureau of Labor Statistics:

Projections indicate a 4.4% decline in claims adjusters, examiners, and investigators by 2032, driven by AI-powered damage assessments.

A 9.2% decrease is expected for insurance appraisers of auto damage within the same timeframe.

Medical transcriptionists and customer service representatives are also projected to see declines of 4.7% and 5.0%, respectively.

https://www.bls.gov/opub/mlr/2025/article/incorporating-ai-impacts-in-bls-employment-projections.htm

McKinsey Global Institute:

Estimates suggest that AI and automation could displace 400 million to 800 million jobs globally by 2030, while also generating new employment opportunities.

Data collection and processing, along with predictable physical work, are identified as the most susceptible to automation.

 

Examples of Potentially Affected Job Roles

• Data Entry Clerk: Data input, record maintenance.
• Bank Teller: Routine transactions, account inquiries.
• Administrative Assistant: Scheduling, managing correspondence, data organization.
• Claims Adjuster: Initial damage assessment, generating payout estimates.
• Insurance Appraiser (Auto Damage): Assessing vehicle damage, generating repair cost estimates.
• Medical Transcriptionist: Converting audio recordings into written reports.
• Customer Service Representative: Answering routine inquiries, providing basic support.

The Emergence of New Job Opportunities

Despite the potential for job displacement, AI is also creating new job roles, particularly in the development, implementation, and maintenance of these technologies.

 

Data Supporting Job Creation

World Economic Forum:

The WEF highlights the rapid growth of professions such as AI and machine learning specialists, sustainability specialists, business intelligence analysts, and information security analysts.   

LinkedIn Emerging Jobs Report:

LinkedIn reports consistently show a surge in demand for AI-related roles, including AI specialists, data scientists, and machine learning engineers, with consistent year-over-year growth.

Gartner:

Gartner predicts that AI-related job creation will outpace job losses, with a significant increase in AI-related employment expected in the coming years.

 

Adapting to an AI-Driven Workforce: Essential Skills

While some job roles may be affected by automation, it’s unlikely that AI will completely eliminate most jobs. Throughout history, technological advancements have led to shifts in the labor market, and AI is no different.

Instead, jobs are likely to evolve, with humans and machines working together in Industry. This means professionals will need to adapt and upskill or reskill to remain relevant.

While AI continues to evolve and adapt, humans will always have certain unique strengths are and will continue to be crucial in the modern workplace.

• Creativity: Humans can generate novel ideas, think outside the box, and create original content.
• Judgment: Humans can make nuanced decisions based on context, ethics, and complex factors that AI may struggle with.
• Leadership: Humans can inspire, motivate, and guide teams towards shared goals, fostering collaboration and innovation.

Essential Skills for the Future:

To thrive in the evolving job market shaped by AI, professionals must cultivate a blend of technical and uniquely human skills.

• Analytical Thinking: The ability to evaluate information, identify patterns, and solve complex problems.
• Creative Thinking: Generating innovative ideas and approaches to challenges.
• Resilience and Flexibility: Adapting to change and overcoming obstacles in a dynamic environment.
• Lifelong Learning: Committing to continuous learning and skill development throughout one’s career.
• Technological Literacy: Understanding and effectively using technology, including AI and data analytics.
• Social and Emotional Intelligence: Effectively communicating, collaborating, and building relationships with others.
• Higher Cognitive Abilities: Engaging in complex problem-solving and critical thinking.

Honing Your “Human Skills”:

Regardless of your field—technical, business, or compliance—developing your “human skills” is essential. This includes:

• Improving your ability to communicate and collaborate.
• Enhancing your critical thinking and problem-solving skills.
• Cultivating your creativity and adaptability.

Bron: www.exin.com